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Order Orchestration
November 21, 2014

hybris Order Management helps your organization to increase profitability through centralized order orchestration.

Your customers interact with your brand on numerous touch points (PC, mobile or the point of sale in your store). They expect a seamless and highly interactive shopping experience.

The access and usability is one thing. Customers now expect more. They expect fast and reliable order processes regardless of where or how they buy from you. They expect quick delivery times, flexible fulfillment and headache-free return options. They want to drive the purchasing process by buying online & picking up in store, or having the possibility to return online items at a nearby point of sale.

To respond to customers' needs, the commerce solution needs to provide an aggregated view of all orders, regardless of channel.

hybris Order Management streamlines all of your order processes across channels. hybris Order Management Services (OMS) for OmniCommerce provides your organization a centralized hub for processing, controlling and routing orders placed through different channels, warehouses or fulfillment routes. You can easily collaborate with your suppliers and optimize your complex order fulfillment processes. Ultimately, hybris OMS is designed to help you sell across all channels according to demand and reduce stock overheads.

hybris OMS includes:

  • • a centralized order management hub for orders from various order entry systems, channels and customer touch points
  • • end-to-end visibility of inventory and orders throughout the order‘s lifecycle including capture, controlling, allocating, routing, fulfilling and settling order
  • • order versioning for greater visibility of order status and compliance
  • • stock level availability across the entire organization
  • • flexible omni-channel fulfillment options like buy online pick up in store (BOPiS) or buy online return in store

hybris Order Management delivers all you need to shorten delivery times, reduce shipping costs, improve order processes, increase customer satisfaction and increase profitability.

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Contact Ataway today to see how we can help you with your Order Orchestration challenges!

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