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November 22, 2013
Revolutionize the way you work with PeopleSoft WorkCenters!
By Frederic Portal, Ataway Director of Strategy and Alliance

PeopleSoft 9.2 introduces a new paradigm shift in how users get work done in PeopleSoft. WorkCenters are a onestop shop for business users to process, conduct transactions, take action on alerts and view reports and analytics. The built-in intelligence delivers within the work center facilitate the multitasking very easy and seamless without losing focus. The system guides the user on their work priorities and helps them resolve exceptions and bottlenecks quickly. WorkCenters can be cross-functional and are highly configurable. Based on the user roles and permissions the user the WorkCenters will deliver a personalized content to the users. The WorkCenter combines transactions, analytics, workflow notifications, and reports into a configurable framework that can be tailored to each role-based user in the enterprise. The WorkCenters were designed for areas with high-volume users, such as a Billing or Payables clerk in the Financials department, so that users gain greater productivity and spend less time navigating the system and dealing with exceptions. PeopleSoft WorkCenters simplify the process and reduce the time and effort it takes to perform a business process.

The WorkCenters delivered within PeopleSoft 9.2 leverage the PeopleTools WorkCenter framework and Applications WorkCenter framework. PeopleSoft 9.2 delivered preconfigured WorkCenters with a set of pagelets and links. You can easily add more pagelets and use the delivered framework to personalize the look and feel of the pagelets.

The standard delivered pagelets are:

  • • My Work: This is a personalized workload that is delivered to the user through user-based configurations such that one user’s work assignments are different from others. The work item links have been pre-seeded in each of the delivered WorkCenters based on specific roles identified. Users should be able to get through the most critical daily tasks using the content provided through the My Work tasks. Each time a user clicks on My Work links, the result will be displayed in the transaction area along with the capability to filter and take actions.
  • • My Links: This pagelet includes links to the most important application components that each functional user needs to use and has access to. This pagelet can be personalized to include any internal or external links.
  • • Queries: This pagelet will allow users access public and personal queries, PsQueries and PsQuery Manager. The query output can be viewed in the transaction area.
  • • Reports and Processes: This pagelet will include access to key processes and reports that the user needs to execute and have the security access for. For example, users can access the Reporting Console so they can have direct access to their process and report outputs. 

WorkCenters are delivered preconfigured by user role. However, they can be modified during implementation based on individual organization needs. PeopleSoft FSCM 9.2 delivers WorkCenters for Payables, Billing, Receivables, General Ledger, Supply and Demand, Staffing, Contracts, Grants, Projects, Supplier Administration and SRM Buyer Administration.

WorkCenter pages eliminate the common challenges of conventional applications:

  • • Multiple windows opened to get the job done
  • • Numerous steps to navigate between pages
  • • No efficient way to manage job interruptions (inquiries, ad hoc report requests and so on)
  • • Tasks managed on paper, in email and other applications
  • • No central place to see the “complete picture” of the user job

Ataway employees participated in the creation of this WorkCenter, which leverages PeopleTools. So if customers simply upgrade their PeopleTools, customers can build their own WorkCenters and Ataway experts can guide you in the process of building a new WorckCenter or configuring a new one during your upgrade to 9.2.

See more videos about PeopleSoft below:

Consult with Ataway’s Team of Experts Today, and learn how we can help with your 9.2 Upgrade or WorkCenter configuration!

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